Terms and Conditions
Last updated: 11 October 2026
These terms describe use of mouldremoval-melbourne.com.au and general arrangements for enquiries about the services presented here. A service booking also depends on its agreed quotation, scope and booking confirmation. The supplier’s legal identity and any relevant business details should be confirmed in those documents before you accept work. Call 03 8652 1296 if you need clarification.
Website information and enquiries
The website explains mould inspection, removal, treatment and remediation for Melbourne-area enquiries. General articles help you understand accessible surfaces and moisture concerns; they are not a diagnosis of a particular building, a medical assessment or instructions to undertake unsafe work. A photograph, a suburb page or an enquiry does not establish the full extent of concealed damage.
Submitting an enquiry or calling does not by itself confirm an appointment, price or obligation to proceed. Availability and suitability for your address must be confirmed. Suburb pages describe enquiries and relevant considerations, rather than claiming a business office in every suburb. Do not rely on a page as a promise of immediate attendance or round-the-clock availability.
Scope before work begins
The proposed work should identify the accessible areas, affected materials, preparation and any limitations before work starts. Inspection, surface treatment, physical removal and remediation have different roles. Ask which tasks are included in your booking. If an area cannot be safely accessed or the condition differs from the information supplied, the scope may need to be reassessed and any change discussed with you.
The service focus presented on this website is visible, accessible mould on walls, ceilings and floors. Furniture, carpets, curtains, clothing and other textiles are outside the stated mould removal scope unless a separate service is expressly agreed. Concealed contamination, demolition, electrical work, plumbing, roof repairs, waterproofing, structural repair and repainting are not automatically included.
Mould removal does not repair the moisture source. A leaking pipe, roof defect, condensation issue or damaged material may need another professional or a separate maintenance plan. Cleaning may not remove every stain or restore a deteriorated finish. Future moisture can lead to new growth; these terms do not offer an unconfirmed permanent prevention guarantee.
Quotations and payment arrangements
Prices displayed on the website provide the stated service context. Confirm the applicable total, scope and any agreed additional charges before accepting work. A quotation should identify the work it covers and the relevant payment arrangements. Any applicable taxes should be clear before confirmation. These website terms do not introduce a deposit, card surcharge, cancellation fee or membership charge that has not been separately disclosed and agreed.
Additional work should not be treated as authorised simply because another problem is found. Discuss proposed changes and their price before proceeding, except where an immediate safety response is required by the situation or applicable law. Keep the quotation and confirmation so there is a shared record of what was accepted.
Access and preparation
Provide accurate information about the affected surfaces, known leaks, previous work and access restrictions. Tell the person arranging the appointment about fragile finishes, unsafe electrical conditions, suspected hazardous materials, fixed furniture and any permission needed from a property manager or owners corporation. You must have authority to arrange access and the proposed work.
Preparation instructions should suit the actual job. Do not move heavy or mould-affected belongings, remove safety restraints or open building cavities just to prepare for a visit. Agree who is responsible for moving items and protecting the working area. Ask about occupants, pets and access during the work, and follow the site-specific instructions rather than assuming a general re-entry time.
Changes, cancellation and delays
Contact 03 8652 1296 as soon as you know an appointment needs to change. Confirm any revised arrangement directly. Any cancellation or rescheduling condition must be communicated as part of the booking; this page does not create a blanket fee or override a consumer’s legal rights.
Weather, unsafe access, unresolved water entry, material condition and other practical factors may affect whether work can proceed as planned. Where the plan changes, ask for the revised scope and timing. No exact completion period is promised by a general website page unless it has been expressly confirmed for your booking.
Concerns about completed work
Raise a concern promptly through the telephone contact and describe the affected area, the agreed work and what you observed. Keep relevant photographs and booking documents. A clear record helps distinguish a question about the completed work from new water entry, an excluded surface or a separate repair requirement.
Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable law. Any entitlement to a remedy depends on the circumstances and the law, rather than an arbitrary no-refund rule. The Australian Competition and Consumer Commission explains consumer guarantees and service rights.
Website use and external resources
Use the website lawfully. Do not attempt unauthorised access, interfere with its security, submit misleading information or misuse contact details. Links to other websites are provided for relevant information and are subject to those websites’ own terms and privacy practices. An external resource does not become part of your agreed service scope merely because it is linked here.
Images used for editorial explanation are illustrative and should not be treated as proof of a customer project, a before-and-after result or a particular team member. Website content should not be reproduced or presented as your own without permission, except where applicable law permits the use.
Privacy and updates
Read the Privacy Policy for website information handling and optional external map choices. Cookie preferences do not constitute acceptance of a service quotation or authorise additional work. These terms may be updated as the website or service arrangements change. The version relevant to an existing agreement is not retrospectively changed simply by publishing a new website version.
For questions about website use, a proposed scope or a booking condition, contact 03 8652 1296 before proceeding. Victorian and Australian law applies as relevant to the circumstances, without removing rights or available processes that apply to a consumer.